Privacy notice
Updated 10 November 2026
Who to contact
Colin Canines, based in Livingston, West Lothian, handles the enquiries you send to the business. For privacy questions, email contact@colincanines.com or call 07344 701044.
Enquiries through this website
The enquiry builder asks for your first name, area or postcode, the service and days you need, and information about your dog. It prepares a message in your browser. Reviewing that message does not send it to Colin. The website does not store your completed enquiry in a database, cookies or local storage.
Selecting “Continue to WhatsApp” opens WhatsApp with your message, which shares the link and message contents with that service. Selecting “Use email instead” opens your email app with the message. You must press send in the chosen app to contact Colin. You can also call or email directly. Please leave out passwords, home access codes, payment details and sensitive personal information.
How enquiry information is used
Information you send to Colin is used to answer your questions, check availability, provide a quote and discuss arrangements for your pet. For enquiries about a service you are considering, this is to take steps at your request before agreeing that service. General correspondence is handled for the legitimate purpose of responding to you and running the business.
Messages you send are handled through the messaging or email services you choose. Their own privacy arrangements also apply. See WhatsApp’s privacy policy.
How long information is kept
The website has no enquiry database. Unsent form entries remain in the open page and may be retained by your browser until you close or reload it. Sent messages are held in the messaging or email accounts used for the conversation. Colin retains relevant correspondence while dealing with your enquiry and any resulting service arrangements, and where needed for applicable legal or accounting obligations. Contact Colin to ask about a particular message or request deletion where applicable.
Website delivery and optional maps
Hosting providers process technical information needed to deliver and protect the website, including IP addresses and browser requests. The site is hosted through Vercel. See the hosting platform’s privacy information. This website’s application code adds no analytics or advertising trackers.
Google Maps loads only after you select “Load Google map”. Google then receives technical information, including your IP address, and may process it outside the UK. See Google’s privacy policy. You can remove the embedded map or leave it unloaded. Removing it cannot undo information already sent to Google.
Reviews and photographs
The page includes customer names and reviews supplied from Google and Facebook, and photographs supplied for the website. Contact Colin if you have a concern about material featuring you or your dog.
Your information rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict use of your information, and to data portability. You may object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it. Contact Colin using the details above. You can also raise a concern with the Information Commissioner’s Office.